HOP & New London Smart Ride Micro-transit Services.
Welcome to SEAT’s micro-transit services, serving the areas of New London, Groton and Stonington in addition to our regular, fixed-route services we provide to our local community. These micro-transit services are operated entirely through our SEAT HOP mobile phone app.
Service Areas, Times & The SEAT HOP App.
Our micro-transit services currently operate in the defined areas of New London, Groton and Stonington shown in the provided image.
Service Times:
Groton: Weekdays from 6:30am until 6:30pm
Stonington: Weekdays and Saturdays from 6:30am until 7:30pm
New London: Weekdays and Saturdays from 8:00am until 8:00pm
Our HOP Services in Waterford, Groton and Stonington are open to all and serve their respective zones with a demand response service at the above listed times and days. To get started, download the SEAT HOP app.
Don’t have a mobile phone? You can also book using our web portal.
How To Use SEAT's Micro-transit Services.
Once you’ve downloaded the SEAT HOP app and signed in, you’ll be able to explore on-demand services available in your area. Simply scroll left and right to navigate between the services. Available services will be shown along with their daily schedule, fare and service radius.
Once you provide an Origin and Destination, the SEAT HOP app will provide an estimated drop-off window. Once you have confirmed your requested ride, the HOP app will keep you updated with your arrival estimate. Follow your assigned vehicle in real time all the way through to your destination.
SEAT’s micro-transit services also accept one-way cash fare in addition to the pre-paid pass offerings via the SEAT HOP app. SEAT period passes and 10-Ride passes are NOT accepted on SEAT HOP services.
SEAT Micro-transit No-Show Policy.
Last Updated: October 1, 2022
A “no show” is defined as either not showing up at a pick-up location within the wait period or cancellation with less than two (2) hours’ notice prior to the scheduled pick-up time.
Excessive “no shows” decrease operational efficiency, increase operating costs, and negatively impact all customers who suffer a degradation of service.
As a result, SEAT has implemented the following “no show” policy effective October 1, 2022, for all its Micro-transit service, which is currently the Stonington HOP and New London Smart Ride.
- If a customer no-shows or late cancels two (2) times within a seven (7) day period, service will be suspended for seven (7) days.
- A second suspension within a six (6) month period will result in a fourteen (14) day service suspension.
- A third suspension within a six (6) month period will result in a twenty-one (21) day service suspension.
- A fourth suspension within a six (6) month period will result in a six (6) month service suspension.
A service suspension may be appealed to the Operations Manager, in writing upon notice of the suspension. A review will be conducted, and a written decision will be rendered within five (5) business days upon receipt of the written appeal.
